OWN ACCORD pieces are made to order. We do not accept returns or exchanges for change of mind, size selection, or color preference. Please review the size measurements and product details before ordering.
If an item arrives damaged, defective, or different from what you ordered, email contact@wearownaccord.com with your order number, a description of the issue, and clear photos if available. Please contact us promptly, ideally within 14 days of delivery, so we can investigate with our fulfillment partner. This requested reporting period does not limit your rights under applicable law.
We will review the issue and arrange an appropriate replacement or refund for a confirmed problem. If a return is required, we will provide instructions and cover the return postage. Contact us before sending anything back; do not send items directly to Apliiq without our instructions.
We will notify you when a refund is approved and initiate it to your original payment method within 5–7 business days after approval or receipt of a required return. Your bank or payment provider may take additional time to post the credit. Any legally required deadline takes priority.
Email contact@wearownaccord.com as soon as possible to request a cancellation or change. We cannot guarantee a voluntary cancellation or change once production has begun. We will confirm what is possible before proceeding.
If we cannot ship within the timeframe stated with your order, we will contact you with an updated estimate and applicable options to accept the delay or cancel for a refund. Nothing in this policy limits non-waivable consumer rights.